ALL ORDERS WON'T BE FULFILLED UNTIL MARCH 16TH *INCLUDING CUSTOM ORDERS*

FAQs

If you have any further questions, please email koaceramicsco@gmail.com. Or submit a form via our Contact Us page

Clay, Creation & Custom Pieces

What type of clay & glazes does Koa Ceramics Co use?

We use the highest quality Keane Stoneware or Earthenware clay for our ceramic pieces. The type will be specified in the product description. For our glazes, we work with Chrysanthos's vibrant range. We are proud to be supporting Aussie businesses along all parts of the creative process :) 

I have an idea for a custom creation - can we work together? 

We would love to collaborate with you on a special, one of a kind piece. Please feel free to send us a DM through one of our social channels or submit a query via the Contact Us page. We can't wait to see what magic we can create together. Please note, due to the time intensive process of ceramics (a whole lotta love gets put into each creation), custom pieces will take approximately 3 - 4 weeks. 

 How are your products made?

 All pottery items are handmade in a studio in the beautiful harbour city of Sydney. As we make the majority of our products using the hand building technique, little bumps and marks may appear. This is due to the nature of the way the pieces have been made - we personally think it gives the pieces character ;) 

 

Care Instructions 

How do I take care of my new ceramic piece from Koa Ceramics Co?

 All our ceramic pieces have been bisque and glaze fired, meaning they are built to last. Although they are dishwasher and microwave friendly, we recommend that you wash your pieces with warm water and soap. This will help extend the life of your piece and keep the glazes nice and bright. 

Can I wash my item in the dishwasher? 

Yes, you can! Although we suggest that you wash your item with good ole soap and warm water to extend the longevity of your new favourite ceramic item. 

 

Shipping & Delivery

How much is delivery?

Delivery costs are as followed for shipping in Australia. 

  • Standard Delivery $10 
  • Express Delivery $15
  • Free Delivery for orders over $99

All orders will be processed and shipped out within 1 - 3 business days after payment has been made. 

 

Do you ship internationally? 

Yes! Koa pieces are available to ship overseas internationally. Woohoo! Please message us for delivery rates. 

 How do you ship your pieces so they are protected? 

All our pieces wrapped in protective layer of either bubble wrap (up cycled from previous packages) or hex wrap, followed by a layer of tissue paper. The package is then placed in a box filled with biodegradable peanuts for maximum protection.

If your packaging eco friendly?  

Sustainability is at the heart of our small business. As a result, we re-use packaging and protective bits and pieces from previous orders. We also wrap our products with the eco alternative to bubble wrap (hex wrap) and packings peanuts that melt in water. 

 

 Returns & Damages 

What happens if my pieces arrives broken?

 All our pieces are packed with the utmost attention, care and protective material to minimise any chance of breakage. In the rare event when something arrives broken, please send an image to koaceramicsco@gmail.com and we will work on sending you another piece. 

Please note: Due to the time intensive process of ceramics, if we don't have another piece available and ready, we will create one for you and this will take some time.  

Does Koa Ceramics Co offer exchanges or refunds? 

Due to the nature of being a small business, we unfortunately do not offer refunds for change of mind purchases. Please inspect the images carefully and feel free to ask us any questions before you make a purchase.